Return and Refund Policy

Effective Date: 25/01/2024

1. Overview

This Return and Refund Policy (“Policy”) is applicable to all purchases made from Kommunications PTY LTD (“Kommunications “) and outlines the terms and conditions for returns and refunds in compliance with Australian Consumer Laws.

2. Consumer Rights

As a consumer, you are entitled to certain guarantees under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Returns Policy

3.1 Eligibility for Returns:

– You may be eligible for a return within 30 days of purchase.

– To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.

– Proof of purchase is required.

3.2 Process for Returns:

– Contact our Customer Service team at Komms.pl@gmail.com to initiate the return process.

– Follow the instructions provided by our Customer Service team.

– Ship the product, along with the proof of purchase, to the address provided by our Customer Service team.

3.3 Return Shipping Costs:

– If the return is due to a defect or a mistake on our part, we will cover the return shipping costs.

– If the return is for any other reason, you will be responsible for the return shipping costs.

4. Refunds Policy

4.1 Refund Processing:

– Refunds will be processed within 14 days of receiving the returned product.

– Refunds will be issued in the same form as the original payment method.

4.2 Exclusions from Refund:

– We do not refund shipping costs unless the return is due to a defect or an error on our part.

– Refunds are not applicable for change of mind. 

5. Warranty:

5.1 Manufacturer’s Warranty: Our products are covered by the manufacturer’s warranty. Please refer to the warranty information provided by the product manufacturer for details on the duration and terms of the warranty.

5.2 Warranty Claims: To make a warranty claim, please contact our customer service team at [customer service email/phone] with proof of purchase and a detailed description of the issue.

6. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact our Customer Service team at Komms.pl@gmail.com.

7. Modifications to the Policy

Kommunications reserves the right to modify or update this Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Kommunications, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.